Our security policy

Pheonix Seeds takes the privacy of its customers seriously and is committed to the following policy:

The information you provide

In using the Pheonix Seeds web site you will be asked at various stages to provide us with information about yourself and your financial details needed to process payment for the goods you order. This will predominantly take place in the 'Checkout' procedure. The only information collated will be that to allow us to process your order.

We do not sell, trade, or rent your personal information to third parties.

We do not send random marketing emails to personal email addresses (spam).

We conform with the requirements of the Data Protection Act, 1998.

What we use the information for

We use your information to process your order; giving delivery details to our suppliers and processing payment through our secure banking facility.

How we process credit/debit card and personal data

All card and personal data is encrypted using 128 bit Secure Socket Layer (SSL) encryption to ensure that all sensitive information - including name, address and credit card details - is safe from interception. Throughout the "Checkout" process our web address is proceeded by "https" to indicate that secure encryption is active. Depending on the web browser you are using, a padlock symbol may also be used to indicate a secure connection is active. You can click on the padlock to view details of our secure certificate.

Credit card payments are processed by Sagepay, an independent payment service provider (PSP) and an industry approved transaction handler. Once payment has been processed, card details are deleted from our system. Other than the card type and last 4 digits - which we retain for your convenience to enable you to identify the card used in case of future queries - we do not store any card details.

If you require any further assistance with regards to matters of privacy or security, then please do not hesitate to contact our Customer Services Department using our contact page.


By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by Pheonix Seeds in the manner as set out in this policy.

Should you have any questions regarding these policies, please contact our Customer Services Department using our contact page who will be pleased to offer additional advice.